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Amount of time UMs are fixed

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Today, Masha and Sasha's apartment is UM - For the FOURTH time in just 2 days. Clearly it's a technical issue, so why does it take so long for these things to be fixed? People are paying for this, so i assume that RLC have someone within driving distance of all the apts to come over if something needs sorting out. But 2 days of regular problems? 

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