Dunno why they would have had to go UM for a water heater problem... that's pretty common. Shit like that happens all the time and can be fun to watch, especially if there's water flying around. I'd rather see that than one of the tenants puking their guts up after a night out drinking.
Yeah, RLC might have full control of the feeds, but are they quick enough to pick up on it? It only takes a few seconds.